Why should I come to your bar??

In today’s bar/ restaurant business environment we know that competition is fierce.

Every customer asks the same question, “What have you done for me lately?” What new products, what promotions, what’s new and interesting. Why should I come to your bar?

I can tell you that products change, promos change, seasons change but the one factor that will absolutely make or break your business is Service. The one trait that successful businesses have in common is “World Class Service”.

“World Class Service” is defined as is the process of consistently communicating to every customer that they are valued, and that their satisfaction is paramount to your organization."

How is this accomplished?

1. Actively listening to your customers’ comments and suggestions via surveys, Yelp, Facebook, and Twitter is crucial to your business success.

2. Taking actions to those comments and suggestions as well as resolve problems is crucial.

3. Anticipate future needs and bring those to a customer’s attention to show greater value.

Establishing and maintaining “World Class Service” is a challenge, how does your business rate?